RETURN & REFUND POLICY

RETURN & REFUND POLICY

IMPORTANT: PLEASE READ BEFORE ORDERING At My Italian Living, the majority of our collection (Wardrobes, Modular Systems, Beds, Sofas) is Made-to-Order in Italy specifically for you. It is crucial that you understand the difference between "Custom" goods and "Stock" items.

1. MADE-TO-ORDER & BESPOKE ITEMS (NON-RETURNABLE) Applies to: Wardrobes, Walk-in Closets, Wall Units, Custom Beds, Sofas, and any item where you have selected a specific finish, size, fabric, or configuration.

As these items are manufactured specifically to your personal specifications, we cannot accept returns, exchanges, or cancellations once production has begun.

  • Legal Note: The right to return goods within 14 days (under the Consumer Contracts Regulations) does not apply to goods made to the consumer's specifications.

  • Cancellation Period: You have a 48-hour cooling-off period after placing your order to cancel for a full refund. After 48 hours, the order is sent to the factory and cannot be cancelled.

2. STANDARD STOCK ITEMS (RETURNABLE) Applies ONLY to: "Quick Ship" items or non-custom accessories explicitly marked as "In Stock" on the product page.

If you change your mind about a standard stock item, you may return it within 14 days of delivery.

  • Condition: Items must be returned unused, in their original, undamaged packaging.

  • Return Shipping: The customer is responsible for arranging the return courier and covering all shipping/import costs back to our warehouse.

  • Refunds: Refunds are processed within 5 business days of inspection, minus the original delivery cost.

3. DAMAGED OR DEFECTIVE GOODS If your order arrives damaged, you must:

  1. Mark "DAMAGED" on the courier's delivery note before signing.

  2. Contact us within 24 hours at info@myitalianliving.com with photos of the packaging and the damage.

We will arrange for the repair or replacement of the damaged part free of charge. We do not offer full refunds for repairable damage.