RETURN POLICY

RETURN POLICY & PROCEDURES
We aim to provide with the best quality products at the affordable price, and truly wish you will be pleased with the product which you have ordered from our website. However if for any reason you are not, please follow the following instructions for returning items. Under the consumer protection ( distant selling ) regulation 2000 you are entitle to a 7 days cooling off period. This means you have the right to cancel in writing at myitalianliving@gmail.com up to 7 working days after you have received your purchase for any reason whatsoever.
For further information on your rights as a internet Shopper, please refer to the Office of Fair Trading website - in particular , view the following web page : http://www.oft.gov.uk/Legal/DSR/default.htm
We will ask you to check that your delivered products have arrived in perfect condition, before signing the delivery form, so please open and check your order when you receive it. If you are not satisfied with the goods upon delivery, please note this on the delivery form and contact us as soon as possible. All items and parts of it must be checked prior to assembly. If the delivered item does not match yours order, is damaged or incorrectly supplied, please contact to discuss a refund, repair or replacement. Please include your customer order details with the item(s) to be returned, as these are necessary for processing a return. Once received, the items will be checked and our customer service will contact you to discuss a possible replacement or refund. Please note that we cannot give refunds on self-assembled goods which have been damaged by you during assembly. If you would like to exercise the right to reject the goods you must take care of the goods until they are returned to us. Please ensure that the goods are returned with all part and the original packaging. Self-assembly goods are only possible to cancel prior to assembly. Once the goods have been assembled or partially assembled we will not be able to accept returns. 
MY ITALIAN LIVING cannot accept cancellation in situations where the goods have been damaged, personalized, modified , or otherwise used in such a way as would make it impossible for them to be returned to us, they have to be in condition in which they were delivered to you. Goods to be returned must clearly show our order number on the package.
We will issue a refund within 2 weeks of receiving an item or exchange it for a different colour or size, if the following conditions met:
  • The item has to be returned unused and in a re-saleable condition.
  • The item must be returned in full, original packaging.
  • Applicable care has to be taken while item is in your possession or in transit.
Note: Return policy which mentioned above, does not apply to made-to-order items, as made-to-order items are made especially tailored for you. Our made-to-order/customised items can not be returned as it will be produced specially tailored to your needs. However, you have 48 hours cancellation time, before item goes into production team.
My Italian Living Ltd. advises to check your goods as soon as they delivered. If the item you received is incorrect or it has been damaged in delivery. Please contact us in 3 days by email with photos of damaged item attached.

Larger furniture pieces are delivered by specialist-handling courier, at this time if there is any transport damage or any other flaws, it has to to be noted in courier's delivery sheet. 
However, if you have received incorrect item, simply contact us by myitalianliving@gmail.com and we will be back with solution in 24 hours. 
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